A simple, safe guide to regaining access to your multi-asset portfolio.
Losing access to your financial account can be stressful, but Uphold's recovery process is straightforward. Before starting, ensure you are using a secure device, a private network (not public Wi-Fi), and that you have access to the email address linked to your account. **Never click on password reset links sent to you unsolicited.** Always initiate the reset from the official Uphold website or app.
Open your web browser and manually type uphold.com into the address bar to avoid phishing sites. Click the "Log In" button. When prompted for credentials, look for the **"Forgot Password?"** link below the password field.
Uphold will ask you to enter the email address associated with your account. Double-check for typos, then click the **"Send Reset Link"** or equivalent button. Uphold will send a unique, time-sensitive link to that email address.
Access your email account. Locate the official password reset email from Uphold. If you don't see it within 5 minutes, check your spam, junk, or promotions folders. The email will contain a link that is valid for a short period (usually 30 minutes).
Click the link in the email. You will be redirected to a secure Uphold page where you can create your new password. Your new password must be unique (not previously used), long (12+ characters), and complex (mix of letters, numbers, and symbols).
Return to the main Uphold login page. Enter your email and the new password. Be prepared to enter your **2FA code** if it is enabled. Once the 2FA code is accepted, your access is fully restored.
If you haven't received the email, first check your spam folders and ensure you are using the correct, current email address for your Uphold account. Firewall restrictions or email service delays can also be a factor. If repeated attempts fail, you may need to **wait 30 minutes** before trying again, as too many requests can temporarily block the process.
If you have your password but lost your 2FA device (phone), you must use the **Recovery Key (a long string of characters or QR code)** that you saved when you first set up 2FA. If you did not save this key, you must contact Uphold Support directly to initiate a lengthy 2FA removal process, which is designed to be slow for security purposes.
If you cannot remember the email address linked to your account, you will need to contact Uphold Support. Be prepared to provide comprehensive identity verification (KYC) documentation to prove ownership of the account, as this is a high-security risk scenario.
Following these steps ensures a quick and secure return to managing your Uphold assets.
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